POLICY

Terms of Service

Last updated: November 2026

These terms apply when you browse feltmark.com or place an order with Feltmark ("we", "us"). By using the site you agree to them.

The site and its content

All content on this site — text, photography and design — belongs to Feltmark and may not be reproduced commercially without permission. Product pages describe pieces reconstructed from archived design references; specifications shown (materials, dimensions, colourways) describe the reconstructed pieces offered here.

Orders

When you place an order, we acknowledge it by email and send a further confirmation when it ships. We may cancel and fully refund an order if a piece becomes unavailable or if an obvious pricing error has occurred; where possible we will contact you first. Prices are shown in USD and exclude any duties or taxes applicable on delivery outside the United States.

Shipping & returns

We ship across the United States and Canada at flat rates shown at checkout. Pieces may be returned within 30 days of delivery in their original packaging for a refund of the item price. Return shipping is at your cost unless the piece arrived damaged. Damage in transit should be reported within 7 days with photographs.

Product use & safety

Lighting pieces are intended for indoor residential use unless stated otherwise. Install and use each piece according to the instructions included with it. We are not liable for damage arising from incorrect installation or use outside the intended purpose.

Liability

The site is provided as-is. To the fullest extent permitted by law, our liability for any claim relating to an order is limited to the amount you paid for the piece in question. Nothing in these terms limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules.

Contact

Questions about these terms? Reach us via the contact page.