POLICY

Privacy Policy

Last updated: November 2026

Feltmark ("we", "us") operates feltmark.com. This policy explains what information we collect, why we collect it and the choices you have. We keep it deliberately short and free of legalese.

What we collect

Information you give us. When you contact us by email we receive your name, email address and the contents of your message. If you place an order we receive the details needed to fulfil it: contact information, shipping address and order contents. Payments are processed by our payment provider; we never see or store full card numbers.

Information collected automatically. Like most websites, our hosting provider records standard technical data — IP address, browser type, pages requested and timestamps — in server logs used for security and reliability. We do not use this data to build advertising profiles.

How we use it

We use your information to respond to enquiries, fulfil and deliver orders, keep records required by tax law, and keep the site secure. We do not sell your information, and we do not share it with third parties except where necessary to run the store (for example, a shipping carrier needs an address to deliver a parcel).

Email

If you sign up for updates, we use your address to send occasional notes about new pieces. Every message includes a one-click unsubscribe. We do not add enquiry contacts to any mailing list without asking.

Cookies

We use only cookies that are strictly necessary for the site to function (for example, remembering cart contents). We do not set advertising or cross-site tracking cookies.

Data retention & your rights

Enquiry correspondence is kept for up to two years; order records are kept as long as tax law requires. You may ask us to access, correct or delete the personal information we hold about you by emailing hello@feltmark.com. We will respond within 30 days.

Changes

If we change this policy materially we will update the date above and, where practical, note the change on the homepage.

Questions about this policy? Contact us via the contact page.